Knowledge Base - Article Details

What is a Mentor?
Your mentor is a resource throughout your educational journey. They will help guide you by offering strategies for success, important reminders, support resources, encouragement and help you accomplish key success milestones.


How do I contact my Mentor?
Mentors will proactively reach out weekly and provide their contact information. You can also verify who your Mentor is by:

  1. Signing into the Companion App
  2. Click "My Network"
  3. Choose the "My Mentor" option to connect with your Mentor  

 

Why don't I have a Mentor or haven't heard from mine?
All registered BYU-Pathway students have an assigned mentor. If you've never enrolled or were previously enrolled, contact BYU-Pathway Support for assistance.
To find your mentor:
  1. Sign into the Companion App
  2. Click "My Network"
  3. Select "My Mentor"

Mentors introduce themselves each term. If you haven’t heard back from yours within 24 hours, submit a concern via the "Mentor Problem?" card in your portal, or contact Student Support under the "Support" tab.


What can I do if I have a concern about my Mentor?

You may submit a concern about your Mentor by going to your Student Portal, clicking on Support > Help Center > New Help Request to submit a Support ticket.